Terms of Service — Worn Close
Effective Date: March 15, 2026
Website: www.wornclose.com
Business Name: Worn Close
Contact Email: wornclosestudio@gmail.com
Business Location: Bellingham, Wa - USA
Welcome to Worn Close. These Terms of Service (“Terms”) govern your use of the Worn Close website, products, and services. By visiting this website or placing an order, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use this website or purchase from Worn Close.
1. Overview
Worn Close offers handmade garments and related goods, including made-to-order pieces. Because many items are handcrafted in small quantities or created specifically for the customer, product timelines, minor variations, and policy terms may differ from those of mass-produced retail businesses.
2. Eligibility
By using this website, you represent that you are at least the age of majority in your jurisdiction, or that you are the age of majority and have given permission for a minor dependent to use this website under your supervision.
3. Product Information
Worn Close aims to describe and photograph products as accurately as possible. However, due to the handmade nature of the work, natural fibers, screen differences, lighting, and small-batch production, slight variations in color, texture, sizing, stitch character, or finish may occur.
These variations are not considered defects, but part of the nature of handmade goods.
4. Made-to-Order Items
Many Worn Close products are made to order. By purchasing a made-to-order item, you acknowledge and agree that:
production begins after your order is placed, unless otherwise stated;
creation timelines are estimates and not guarantees;
handmade pieces may have slight variations from product photos;
custom or measurement-based work requires accurate information from the customer.
All custom made orders are final sale.
Worn Close will make reasonable efforts to complete and ship orders within the stated timeframe. If an order cannot be shipped within the promised timeframe, or within 30 days if no shipping timeframe was stated, Worn Close may contact you with an updated timeline.
5. Sizing and Customer Measurements
Customers are responsible for reviewing sizing information carefully before purchase and for submitting accurate measurements where requested.
Worn Close is not responsible for fit issues resulting from:
inaccurate measurements submitted by the customer;
customer preference for a different fit than the one selected;
changes in body size or shape after ordering;
failure to follow measurement instructions.
If Worn Close offers fit guidance, that guidance is provided as a courtesy and does not guarantee a perfect fit.
6. Custom, Personalized, and Measurement-Based Orders
Items made to your specifications, personalized for you, or created using measurements you provide may not be cancelled, returned, or exchanged once materials have been prepared or production has begun, except where required by law or where the item arrives defective or not as described.
7. Pricing and Payment
All prices are listed in [USD] unless otherwise stated. Prices, product descriptions, and availability may change at any time without notice.
You agree to provide current, complete, and accurate billing and payment information for all purchases. Orders may be refused or cancelled if payment cannot be processed, if fraud is suspected, or if there is an error in pricing or product information.
If a pricing or listing error occurs, Worn Close reserves the right to cancel the order and issue a refund before shipment.
8. Shipping
Shipping timelines shown on the website are estimates unless expressly stated otherwise. Delivery dates are not guaranteed, as shipping carriers operate independently of Worn Close.
Once an order has been transferred to the carrier, Worn Close is not responsible for delays caused by the carrier, weather, customs, incorrect addresses entered by the customer, or other events outside Worn Close’s reasonable control.
Customers are responsible for entering a complete and accurate shipping address. If a package is returned due to an incorrect or incomplete address, the customer may be responsible for re-shipping costs.
All orders are shipped with tracking, and include insurance. If a package is marked delivered by the carrier but cannot be located, Worn Close may assist you in filing a carrier claim where applicable, but does not guarantee carrier reimbursement.
9. Returns, Exchanges, and Final Sale
Due to the made-to-order and intimate nature of Worn Close pieces, all custom made pieces are final and returns are not accepted. Other items may be eligible for a return. To be eligible for return, items must be unworn, unused, and in their original condition, with all tags and original packaging included. Please note that original shipping costs are non-refundable. See full refund/exchange policy here. Exchanges may be approved on a case by case basis and in writing by Worn Close. Defective, damaged, or materially incorrect items should be reported within 3 days of delivery.
If an item arrives defective, damaged, or materially different from what was ordered, please contact wornclosestudio@gmail.com within 3 days of delivery with your order number and clear photos.
Washington’s Attorney General states that sellers generally do not have to accept refunds, exchanges, or credit unless merchandise is defective or misrepresented, so clear disclosure of your policy is important.
10. Order Refusal and Cancellation
Worn Close reserves the right to refuse, limit, or cancel any order at its discretion, including where an order appears fraudulent, abusive, commercially exploitative, or inconsistent with these Terms.
If Worn Close cancels an order before shipment, any payment received for the cancelled portion of the order will be refunded.
11. Care and Use
Customers are responsible for following all care instructions provided with the product or listed on the website. Worn Close is not responsible for damage caused by improper washing, drying, storage, wear, or handling.
Because natural fibers and handmade garments require thoughtful care, signs of wear, softening, stretching to the body, and subtle changes in texture over time may occur as part of normal use.
12. Intellectual Property
All content on this website, including text, product names, branding, graphics, photographs, logos, designs, and website content, is owned by or licensed to Worn Close and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, republish, or exploit any website content without prior written permission from Worn Close.
13. User Conduct
You agree not to:
use the website for unlawful purposes;
interfere with the website’s functionality or security;
submit false, misleading, or fraudulent information;
copy or misuse website content;
harass, abuse, or threaten Worn Close or others through the website or contact channels.
14. Disclaimer of Warranties
To the fullest extent permitted by law, the website and all products and services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Worn Close does not warrant that the website will be uninterrupted, secure, or error-free, or that product descriptions, timelines, or other content will always be complete or current.
15. Limitation of Liability
To the fullest extent permitted by law, Worn Close shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website or purchase of products.
To the fullest extent permitted by law, Worn Close’s total liability for any claim relating to a product or order shall not exceed the amount paid by you for the product giving rise to the claim.
Nothing in these Terms excludes rights or remedies that cannot be excluded under applicable law.
16. Indemnification
You agree to indemnify, defend, and hold harmless Worn Close and its owner, affiliates, service providers, and representatives from and against claims, damages, liabilities, costs, and expenses arising from your breach of these Terms, your misuse of the website, or your violation of any law or third-party right.
17. Third-Party Services
This website may use third-party platforms and providers, including payment processors, website hosts, analytics services, and shipping carriers. Worn Close is not responsible for the acts, omissions, policies, or availability of third-party services.
Your use of third-party services may also be governed by those third parties’ own terms and policies.
18. Privacy
Your submission of personal information through the website is governed by the Worn Close Privacy Policy, available here.
19. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles.
20. Dispute Resolution
Any dispute arising out of or relating to these Terms or a purchase from Worn Close shall first be attempted to be resolved informally by contacting Worn Close at selvaurica@gmail.com.
If a dispute cannot be resolved informally, it shall be brought exclusively in the state or federal courts located in Washington, unless applicable law requires otherwise.
21. Changes to These Terms
Worn Close reserves the right to update or modify these Terms at any time by posting the revised version on the website. The updated Terms become effective upon posting unless otherwise stated.
Your continued use of the website after changes are posted constitutes acceptance of those changes.
22. Contact
For questions about these Terms, please contact:
Worn Close
wornclosestudio@gmail.com